Client service excellence

JLL puts the quality of the service offering we extend to our clients at the very heart of what we do. Our dedication to the highest ethical standards, thought leadership and innovative technology has helped make this vision into a reality. We have worked hard to be recognized as being among the best in the business. By maintaining our excellent client service offering through our culture of integrity and connectivity, we hope to further secure this position over the long term.

Ethics and integrity

Our commitment to the highest standards of ethics and integrity is reflected in our Code of Business Ethics. We are determined to further enhance our global reputation for ethical conduct, a reputation recognized by Ethisphere Institute’s list of the ‘World’s Most Ethical Companies 2015’ for the eighth year in a row.

These efforts hold true with our employees as well. In our last full Global Employee Engagement Survey, 95% of employees reported that they fully understood their obligations under our Code of Business Ethics and a further 87% recognized JLL’s commitment to ethical business decisions and conduct.

JLL’ s Ethics Everywhere program establishes a framework for the various activities we undertake in order to maintain compliance with our Code of Business Ethics. The program aims to embed ethical corporate behavior deep within the company’s corporate culture. As part of this program, we offer comprehensive training to our employees on ethics, HR and anti-corruption.

In 2014, 3,577 of our employees undertook in-person training relating to legal, ethics or compliance matters. These efforts are supported by our network of 27 ethics officers worldwide. In 2014, 0.57% of our staff was investigated for an ethical violation. Of these investigations, 83% resulted in action being taken.

Leading on sustainability thinking

JLL undertakes industry-leading research to ensure that our clients’ investment and occupation strategies are as effective as possible, and sustainability is a key part of this effort. In 2014 we produced 43 pieces of sustainability thought leadership in addition to our Global Sustainability Perspective, Green Blog and Real Views covering topics as diverse as climate change adaptation, sustainable building design and productivity, and workplace economics.

In 2014, JLL engaged with 58 global and local sustainability organizations and initiatives such as the Global Real Estate Sustainability Benchmark (GRESB) and the World Green Building Council. JLL is also actively involved in efforts to improve the integrity and transparency of global markets through collaboration with the World Economic Forum Partnering Against Corruption Initiative and the International Integrated Reporting Council. Furthermore, LaSalle Investment Management has been a signatory of the UN Principles for Responsible for Responsible Investment (PRI) since 2009 and has made a commitment to report on the progress toward the PRI’s six principles of responsible investing.

We know cities

Cities are part of JLL’s DNA. 3.5 billion people live in cities, half of the world’s population. This is expected to increase to 60 percent of the population by 2030. While cities cover just two percent of the planet’s land, they are responsible for between 60 and 80 percent of global energy consumption. These expanding urban centers can put a strain on the environment, water supplies and well-being. However, they also bring efficiency gains resulting from their high density.

Creating sustainable cities is crucial for our future. So we continuously renew and add to our urban expertise through such resources as our award-winning Cities Research Center, our Cities Momentum Index 2015 and our Global 300, which identifies the 300 cities we predict will account for the bulk of economic and commercial real estate activity over the next decade.

Use of innovative technology

JLL makes use of a number of in-house technology platforms to help us offer the very best service to our clients. Our OneView Energy and Sustainability Analytics (OVESA) platform is used to manage the ever-increasing volumes of complex sustainability data on behalf of our clients. This system, along with our other platforms such as the Portfolio Energy and Environment Reporting System (PEERS) and the Energy and Sustainability Platform (ESP), reflects our expertise in creating and deploying flexible technology solutions to help both our clients and JLL itself measure, manage and improve environmental impacts. We currently hold information for 160,537 buildings on these platforms.

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