Transforming our workplaces

While we can make the biggest difference in our clients’ real estate, JLL also seeks to occupy more efficient and flexible offices around the world. We play our part by driving down energy and resource use and subsequent carbon emissions from both JLL offices and business travel activities. We also play our part by procuring sustainable materials and striving for green building certifications where possible for our leased space. We aim to provide our employees with office space that supports their health, safety, and productivity by employing aspects such as flexible working, better access to daylight, and enhanced technology solutions.

Tackling our environmental impacts
Greenhouse gas (GHG) emissions arising as a result of operating our offices and business travel activities make up JLL’s most substantial direct environmental impacts. We are committed to minimizing these impacts wherever we possibly can. To provide us with a benchmark to meet this challenge, we have set targets to reduce energy consumption and greenhouse gas emissions from our offices. Using 2012 as our baseline, we have committed to achieve the following by the end of 2017:

  • Reduce building related greenhouse gas emissions per corporate office employee by 10%
  • Reduce building-related energy consumption per corporate office employee by 10%
  • Reduce rented area per corporate office employee by 8%


In 2015, JLL’s absolute GHG emissions were 64,826 metric tons of CO2e, compared to 49,344 metric tons in 2012, an increase of 31%. While our emissions increased, our business also grew with our gross global revenue increasing by 52% over the same period. Furthermore, the floor area of our global portfolio increased by 39% compared with 2014. This increase was largely due to JLL occupying 46 new offices mainly following acquisitions we made in 2015. Our performance against our targets in 2015 was as follows:

  •  Our building related greenhouse gas emissions per corporate office employee were 1.5 metric tons, a reduction of 6% against our 2012 baseline
  • Our building-related energy consumption per corporate office employee was 4.0 MWh in 2015, up 7% compared to 2012
  • In 2015 we rented 195 square feet per corporate office employee compared to 175 square feet per corporate office employee in 2012, an increase of 11%

We also take advantage of the benefits of green energy; by the end of 2015, 9% of our offices procured energy from renewable sources, down one percentage point from 2014.

Obtaining accurate, actual data relating to our portfolio’s energy consumption continues to be a challenge. All of our offices are leased and in many case actual information on energy consumption is not available. As a result, 73% of our energy data from these buildings is partially or fully estimated. We are working to meet the requirements of the updated GHG Protocol for reporting scope 2 emissions. The revised guidelines were published midway through our reporting year and as such we were not able to obtain data to calculate market-based Scope 2 emissions for the full reporting year. We will be tackling data quality as a priority as we roll out Building a Better Tomorrow across our global business. across our global business.


Our business travel footprint
JLL's 2015 business travel activities generated 18,802 metric tons of CO2e, making up 29% of our total carbon footprint. At present, we collect travel data from 47% of the countries we operate in, but that data covers a large majority of our corporate office employees. This information covers the impacts from air and rail travel as well as rental cars. Due to our geographical spread and decentralized business model, business travel is procured from a multitude of sources and through many channels. Our largest in-country operations usually have a contract with a corporate travel agent, but travel is currently also booked online by staff members and reimbursed through our expenses system.

Greening our building portfolio
Our clients recognize the benefits of occupying green buildings, and so do we. We seek to apply green building practices whenever we have an opportunity to do so. By the end of 2015 19% of our offices had green building or fit-out certifications such as LEED, BREEAM or RICS SKA. In addition, green building principles (without a certification) were applicable to 50% of JLL's offices.

JLL has adopted innovative policies in the area of workplace strategies. 73% of our offices have alternative workplace strategies including approaches such as hot-desking, evolved open-plan environments, flexi-time and making use of communications technologies to support remote working. Making best use of these strategies can reduce costs, improve productivity and drive efficient use of space. Furthermore, these practices are also beneficial to the individual by promoting a healthy work-life balance and supporting well-being. 68% of our offices have video conferencing facilities and employees are routinely provided personal IT equipment with video conferencing functionality. We also encourage our employees to minimize the use of business travel by seeking to provide alternatives wherever possible.

Engaging with our supply chain
The opportunity presented by our supply chain offers JLL a chance to encourage and influence sustainable practices on a large scale. We are continuously seeking to improve the sustainability practices of our suppliers. We expect all of our suppliers, whether they provide goods or services directly to JLL or indirectly via our clients, to follow our Vendor Code of Conduct. We also aim to apply sustainability criteria to our own procurement practices. We focus our efforts on the top items by spend, which includes office, kitchen and printing supplies. We have also specified the selection of energy efficient IT equipment wherever possible.

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