Our Foundations for building a better tomorrow

JLL’s corporate mission is to deliver exceptional services and innovative solutions for real estate owners, occupiers, investors and developers worldwide. To achieve our mission, we must establish and maintain an enterprise that will sustain itself over the long term for the benefit of all of our stakeholders.

The Foundations of Building a Better Tomorrow encompass our commitment to the highest standards of governance, producing world-class thought leadership and communicating our progress in a clear and transparent way to our stakeholders. These Foundations are supported by our commitment to JLL’s global shared values that underscore our commitment to clients and to each other and provide direction for everything we do. We expect our employees to follow the principles of teamwork to deliver value to all our stakeholders, ethical conduct in all our business activities and excellence in all our work.

Our ethical commitment
Good governance and strong integrity are not just good for business; they provide tangible financial benefits to shareholders and confidence to the communities in which we operate. The Ethisphere Institute publishes statistics that show the World’s Most Ethical Companies have outperformed the S&P 500 by 4 percentage points on an annual basis over a ten-year period. Additional information about our corporate governance can be found on our website.

JLL is committed to a corporate culture that embraces and promotes strong principles of business ethics at every level, a commitment reflected in our Code of Business Ethics. We are proud of the global reputation we have established and are determined to protect and enhance it. In 2017, the Ethisphere Institute has again recognized our efforts, listing JLL on its ‘World’s Most Ethical Companies’ list for the tenth year in a row. We also received Ethics Inside re-certification from the NYSE Governance Council in 2016 and Corporate Responsibility Magazine placed us as #27 on its list of Best Corporate Citizens.

Ethical behavior is a core responsibility of each and every JLL employee and we seek to embed these behaviors deep within the company’s corporate culture. Our Ethics Everywhere program establishes a framework for the various activities we undertake in order to maintain compliance with our Code of Business Ethics. These efforts are supported by our network of Ethics Officers, totaling more than 32 people worldwide.

As part of the Ethics Everywhere program, we offer comprehensive training to our employees. In 2016, more than 10,800 of our employees undertook in-person training at more than 260 different sessions relating to legal, ethics, or compliance matters. In 2016, we conducted 638 investigations of potential violations of our Code of Business Ethics, equivalent to 8.3 investigations per 1,000 employees. Of these investigations, 59% resulted in action being taken, ranging from additional training to termination of employment.

JLL is also actively involved in efforts to improve the integrity and transparency of global markets through collaboration with the World Economic Forum Partnering Against Corruption Initiative, the Boston College Center for Corporate Citizenship and the Business Ethics Leadership Alliance among other significant initiatives in which we are involved. Furthermore, LaSalle Investment Management has been a signatory of the UN Principles for Responsible Investment (PRI) since 2009 and has made a commitment to report on the progress toward six principles of the PRI. In its most recent UN PRI assessment report, LaSalle was awarded strong scores across the board, exceeding the median score across all relevant categories.

Corporate governance
JLL‘s corporate governance arrangements are conducted according to the standards of the New York Stock Exchange (NYSE). The firm’s Board of Directors has ultimate responsibility for overseeing our business. The Board elects our Chairman, Chief Executive Officer and Chief Financial Officer as well as other senior officers. The management team, with the Board’s oversight, is responsible for conducting the company’s business.

We seek to provide all our stakeholders with the highest level of governance including: annual voting for Directors; majority voting for Directors; enhanced abilities to call for special meetings; and annual advisory voting on executive compensation. For information on our global sustainability governance, please refer to page 13.

Providing thought leadership
JLL has earned a reputation for progressive thinking through extensive investments in research and thought leadership. Throughout 2016, we produced 42 pieces of sustainability thought leadership covering topics as diverse as climate change adaptation, sustainable building design and productivity and workplace economics. Many of these pieces were published on our LinkedIn sustainability showcase, Green Blog, CSRWire posts and Real Views web pages.

We know that collaboration brings with it the opportunity for making a difference. That is why we work together with 62 global and local sustainability organizations to develop new ways of thinking around some of the biggest challenges facing our sector. This includes working alongside organizations such as the Global Real Estate Sustainability Benchmark and the World Green Building Council (WGBC).

The WGBC is a member-based network of local green building councils that aims to make all building and communities sustainable through leadership and market transformation. In 2016, JLL was very pleased to be invited to join the WGBC’s Corporate Advisory Board, a select group of companies that are global leaders on sustainability and which serve to guide the WGBC on its strategy and activities.

Furthermore, JLL has been a signatory of the United Nations Global Compact (UNGC) since 2009. The UNGC is an initiative aimed at supporting responsible business activities by helping businesses align with ten principles concerning human rights, labor, the environment and anti-corruption. This report represents JLL’s Communication of Progress on the ten principles of the UNGC. In addition, our Chief Counsel for JLL Canada sits on the Board of the Global Compact Network Canada (GCNC). We participate in a peer review process facilitated by the GCNC to improve the quality of our sustainability reporting activities. Lastly, JLL recently signed the UNGC’s Women’s Empowerment Principles and is closely monitoring our contributions toward the Sustainable Development Goals.

Communication with our stakeholders
We know that transparent communication builds confidence in our firm. That’s why we seek to report our progress against the commitments we have made under Building a Better Tomorrow in a transparent manner through publicly available information. As well as our annual Global Sustainability Reports, we pursue a number of other avenues to disclose our sustainability performance to our external stakeholders. These include our submission to CDP (formerly the Carbon Disclosure Project), the Integrated Reporting components of our Annual Report and the information we disclose through client requests. We also strive to communicate our sustainability story within our business, ensuring that we take our employees with us on our journey to realize our vision and realizing the business benefits that this thinking brings.

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