Supporting our communities

For our business to thrive, we need our communities to thrive. As a responsible business, with a significant influence in the property industry and beyond, we have an important role to play.

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We endeavor to create shared value by working to forge global and local charitable partnerships, giving our people time to contribute personally to the issues that mean the most to them – this in turn, increases their engagement and loyalty to JLL. We also work to minimize the social impacts of our supply chain and procurement practices, further extending JLL’s influence into communities more broadly.

Our business activities impact on these communities, whether through the employment opportunities we create, our engagement with our supplier base, or the advice we provide to clients on the interactions they have with their own communities. We aim to support the needs of these communities by mobilizing the talents and real estate expertise of our workforce through voluntary work, donations, or other benefits in kind.

At JLL, our community efforts are purposely decentralized and carried out a local level. This approach allows for flexibility and agility in the way we engage communities by giving our local operations the autonomy to tackle the issues that they see as priorities and to reflect the wishes and interests of employees. We are, however, currently considering options around a global community partnership that will complement our local efforts. In some locations we have seen an increase in appetite for undertaking more pro bono and skilled volunteering work among our employees and we will continue our efforts to support our employees to do so.

Volunteering and investing in the community
We measure our community investments, including funds, time and other benefits in kind, to assess how effectively we are engaging and contributing to our communities. To ensure that we are maximizing our impact, JLL is now a member of the London Benchmarking Group (LBG), a global network of organizations engaged with community investment activities. LBG produces a measurement framework that helps to ensure organizations are taking a robust and credible approach to community investment, both for businesses and also wider society. LBG also helps organizations better understand their community inputs, outputs and impacts. Going forward, JLL will be using the LBG framework to inform our community strategy and to provide ourselves with a benchmark for our performance in this area.

In 2016, JLL recorded total charitable contributions of $5 million from both corporate and employee donations. Our corporate donations of $4.3 million are equivalent to 1% of our pre-tax profits, on par with LBG’s benchmark of 1%. Furthermore, our employees volunteered more than 6,700 days of their time to support charitable causes, a 22% increase compared to 2015. This volunteering contribution equates to a cost of approximately $2.5 million in staff salaries.

It is challenging for us to fully understand the positive impact of volunteering activities and charitable contributions undertaken across the firm. In future, we will work to engage with our local operations to better understand the impact and difference that these activities are making to our communities. We believe that at present the figures above underestimate the positive impacts we make on our communities.

Minimizing the social impact of our supply chain
As one of the world’s leading professional services firms, JLL is committed to maintaining the highest ethical standards and engaging in practices that enhance the welfare, safety and well-being of our employees and wider communities. JLL respects and supports human rights principles as defined by the Universal Declaration of Human Rights, the International Labour Organization’s Declaration on Fundamental Principles and Rights at Work. JLL works to ensure that we do not violate these human rights principles throughout our business operations.

Our commitment to human rights extends to ensuring transparency in our own business and to preventing modern slavery in our supply chain. To support this commitment, in 2017 we published our statement on Modern Slavery and Human Trafficking, which is available on our website. Furthermore, we expect all of our contractors, suppliers and other business partners to embrace JLL’s Values of Teamwork, Ethics and Excellence and to comply with the requirements of our Vendor Code of Conduct and our Vendor Due Diligence Program.

In addition, our work on establishing our supply chain risk management framework, supported by third-party platforms such as EcoVadis and Avetta, is helping to strengthen our focus on labor practices, human rights and health and safety considerations across the scope of our procurement activities.

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Download our Annual Report (PDF)
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Download our Sustainability Report (PDF)
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Download our Annual Report (PDF)
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Download our Sustainability Report (PDF)