Sustainability strategy

Building a Better Tomorrow
Our vision is to make JLL a world-leading, sustainable professional services firm by creating spaces, buildings and cities where everyone can thrive.

The world’s financial, social and environmental challenges demand a bolder response from businesses around the globe. This is why we’re committed to new ways of partnering with our stakeholders that help achieve our shared ambitions for a sustainable future.

From serving our clients and engaging our people, to respecting natural resources in our workplaces and building community relationships, we’re focused on what is good for business and for a sustainable future. This progressive approach leads to responsible investment decisions with healthier, safer, more engaged people and increased value for all of our stakeholders, Building a Better Tomorrow everywhere we can.

Our sustainability strategy
Through Building a Better Tomorrow, our sustainability leadership agenda, we seek to meet our vision through four Pillars: Clients, People, Workplaces and Communities. These Pillars are underpinned by three Foundations: our commitment to the highest standards of corporate governance, our efforts to develop and drive thought leadership in this area and our responsibility to communicate our progress in a clear and transparent manner to all our stakeholders. We believe these are the fundamental elements to a successful Building a Better Tomorrow agenda. In order to ensure that these efforts support JLL’s wider business strategy, the Building a Better Tomorrow agenda is aligned with the firm’s strategic growth framework, known as Thinking Beyond. In addition, Building a Better Tomorrow and JLL’s global shared values of Teamwork, Ethics and Excellence are mutually supportive.

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Implementation of Building a Better Tomorrow across JLL’s global business is supported by a global governance structure for sustainability that is reflective of all parts of the business. This is outlined in detail on page 13. These governance arrangements include three regional sponsors appointed by our regional heads.

Initial implementation of the agenda is focused on JLL’s operation and services in eight key JLL markets: the U.S., the U.K., Australia, France, Germany, Greater China, India and Japan. These markets – referred to as the J8 – make up 84% of global revenue and 87% of our total emissions footprint. They will lead the way in driving meaningful change in our operations around the world. These countries will be the first to move through our local progression framework, which will guide countries through the steps required for them to become sustainability leaders.

The J8 country heads are or will be responsible for appointing country sponsors to oversee the successful implementation of Building a Better Tomorrow in the J8, including appointment of further resources as required. By driving all of our sustainability and corporate responsibility activities through the Building a Better Tomorrow agenda, we aim to deliver consistency, best practice and direction globally across all four Pillars of Clients, Workplaces, People and Communities as well as the underpinning Foundations. In so doing, we will come closer to our intention of embedding sustainability into all that we do.

Looking ahead
The Building a Better Tomorrow agenda will enable us to strengthen our focus on sustainability across all areas of our business. To support this, we will be setting a suite of new global sustainability goals in 2018. We are currently in the process of consulting within the business on these goals, as well as engaging key stakeholders outside the business on our process and proposed goals to date.

In June 2017, JLL engaged Ceres to facilitate a stakeholder review of our proposed goals. Ceres is a non-profit organization working with organizations to build leadership and to drive sustainability solutions throughout the economy. This review consisted of a panel of JLL clients and investors, as well as academics and non-profit organizations, which provided detailed feedback on the process, scope and ambition of JLL’s proposed new global goals for sustainability. These insights will inform our goal-setting decisions going forward.

Sustainability at LaSalle Investment Management
LaSalle Investment Management’s top priority is to deliver superior investment results for its clients; sustainability is a key tool in enabling them to do this. LaSalle has a range of tools such as Due Diligence Guidelines, Environmental, Social and Governance Portfolio Management Guidelines and a GreenGuide, which detail how LaSalle incorporates sustainability into its decision making process for investments. Asset managers and fund teams are responsible for implementing and reporting to clients on the sustainability programs within their funds. LaSalle believes that embedding sustainability into its operations improves its investment returns to its investors and also helps attract sophisticated investors to LaSalle’s investment platforms.

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Download our Annual Report (PDF)
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Download our Sustainability Report (PDF)
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Download our Annual Report (PDF)
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Download our Sustainability Report (PDF)