Client service excellence is central to our mission to deliver fully integrated, innovative solutions for real estate owners, occupiers, developers and investors across the globe.

JLL puts the quality of the service offering we extend to our clients at the very heart of what we do. Our dedication to the highest ethical standards, thought leadership and innovative technology has helped make this vision into a reality. We have worked hard to be recognized as being among the best in the business.

Ethics and integrity
Our commitment to the highest standards of ethics and integrity is reflected in our Code of Business Ethics. We are determined to further enhance our global reputation for ethical conduct, a reputation recognized by Ethisphere Institute’s list of the ‘World’s Most Ethical Companies 2015’ for the eighth year in a row.

JLL’s Ethics Everywhere program establishes a framework for the various activities we undertake in order to maintain compliance with our Code of Business Ethics. In 2014, 3,577 of our employees undertook in-person training relating to legal, ethics or compliance matters. These efforts are supported by our network of 27 ethics officers worldwide.

Leading on sustainability thinking
JLL undertakes industry-leading research to ensure that our clients’ investment and occupation strategies are as effective as possible, and sustainability is a key part of this effort. In 2014 we produced 43 pieces of sustainability thought leadership in addition to our Global Sustainability Perspective, Green Blog and Real Views. In 2014, JLL engaged with 58 global and local sustainability organizations and initiatives such as the Global Real Estate Sustainability Benchmark (GRESB) and the World Green Building Council.

Use of innovative technology
JLL makes use of a number of in-house technology platforms to help us offer the very best service to our clients. Our OneView Energy and Sustainability Analytics (OVESA) platform is used to manage the ever-increasing volumes of complex sustainability data on behalf of our clients. This system, along with our other platforms such as the Portfolio Energy and Environment Reporting System (PEERS) and the Energy and Sustainability Platform (ESP), reflects our expertise in creating and deploying flexible technology solutions to help both our clients and JLL itself measure, manage and improve environmental impacts. We currently hold information for 160,537 buildings on these platforms.

To download the full Global Sustainability Report, click here.
Review our 2014 annual highlights